If you authorized a payment to us you can revoke your authorization up to three days before the debit date. Please note that missed payments can result in late fees and your account could be in default.
If for some reason you have made an off-cycle payment to us, or have been billed in error, Sorbet can issue a refund or credit the payment to your existing advance. If you have paid ahead of schedule and have a surplus in your account, you will be eligible for a refund on the extra payment(s) you made.
For any questions regarding payments please contact us at support@getsorbet.com.
June 2025 Update: Sorbet recently released the ability to pay Sorbet directly through your payroll, where the payment is deducted from your paycheck. If you registered with Sorbet after June 2025 - you’re likely paying Sorbet back through your payroll and therefore this article is NOT relevant to you.